Frequently Asked Questions
All questions regarding your shopping experience in the store and the payment process.
How do I track my order?
We will email your tracking information as soon as your order has shipped.
Usually, you will receive the tracking number one day after we have
shipped your order.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay,
Google Pay) and PayPal payments. We do not accept personal checks, money
orders, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is
entered into an SSL secure web page. Your information is then
SSL-encrypted and sent directly to our credit card provider's network,
where your card and transaction are authorized and approved. Your credit
card information is not stored on our servers.
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is
based in another currency, your order total will be calculated in
accordance with the daily exchange rate of the date your card issuer
processes the transaction.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or
decline the order, or any portion thereof, in our sole discretion, even
after the Customer receives an order confirmation or after the credit
card has been authorized. If the credit card has already been authorized
for the purchase and the order is canceled, we will issue a credit to
the original method of payment.
Any cancellation made after an
order has been placed will be subject to a cancellation fee of 30% of
the Total Price regardless of the time the order has been placed (even
if it is just a second later) as the merchant processor/credit card
charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be canceled.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order
has been processed or shipped. Kindly update your shipping address to
your residential address instead of your vacation address as we do not
know how long the destination's customs department will have the package
on hold.